Senior GTM Success Manager

The role

You will act as a trusted advisor to strategic customers, driving product adoption, retention and growth. You will build business reviews from customer usage data and manage renewal risk across the subscription life cycle.

What you will do

• Act as a proactive advocate for strategic customers within ZoomInfo and the customer base
• Build trusted advisor relationships with customer stakeholders and executive sponsors to drive adoption
• Analyze usage, adoption and performance data to connect ZoomInfo value to customer business outcomes
• Conduct business and gap analysis to find unmet needs and design consultative strategies
• Develop and execute strategic account plans and adoption and customer success plans
• Deliver regular data-driven business reviews for senior stakeholders
• Identify and eliminate account attrition risk and renewal risk, working with internal teams
• Partner with internal stakeholders to align account activities with customer business cases
• Share best practices on what success looks like with similar organizations
• Capture customer feedback and convey it internally to improve products and services

Required qualifications

• 8+ years of customer success, account management, or sales experience in a competitive SaaS environment
• 5+ years working with strategic level accounts
• Understanding of go-to-market process, including how Revenue Operations, Enablement, Sales Managers and Customer Success leaders operate
• Ability to translate complex data into clear, business-relevant stories and recommendations
• Strong analytical and diagnostic skills for finding root causes of risk or underperformance
• Excellent communication skills, including issue tracking, triaging and crisis management
• Ability to communicate technical information to non-technical audiences
• Ability to communicate sensitive information tactfully
• Self-motivated, collaborative team player
• Ability to work a minimum of three days per week from an office location

Nice to have

• Prior experience in solutions consulting, sales engineering, business consulting or a similar analytical or advisory customer-facing role
• General understanding of sales methodologies such as Sandler, Winning By Design or MEDDIC
• Bachelor's or Master's Degree

Benefits

• Incredibly strong onboarding program with a focus on the first 90 days
• Ongoing training to help you grow
• Comprehensive medical, dental and vision coverage
• Eligibility for future equity awards
• 401k matching: 50% of the first 7% of your contribution
• 12 weeks parental leave for primary or secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse wellness program
• Optional add-ons such as pet insurance and legal service support

Before you apply

• Hybrid work required: minimum three days per week from one of the listed office locations
• Software-based assessment may be used as part of recruitment
• Lie detector tests are not administered to applicants

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform for sales, marketing and customer success teams. It draws on B2B data covering more than 100 million companies and 500 million contacts.