GTM Integration Specialist I

The role

This person will support ZoomInfo customers day to day, handling incidents and giving workflow advice so they get the most from the platform and its integrations. They will also escalate issues to engineering, document best practices, and watch for renewal risks and upsell chances.

What you will do

• Provide day-to-day support for a growing customer base, including incident management and workflow recommendations
• Triage and manage escalations to engineering teams for issues that cannot be resolved
• Document best practices and useful information in online support tools
• Serve as the voice of the customer and convey feedback internally to improve products
• Learn third-party products and integrations to guide customers on usage and adoption
• Identify renewal risks and upsell opportunities, and work with internal teams to resolve issues
• Other related duties as assigned

Required qualifications

• Bachelor's degree
• 2 to 6 years of equivalent work experience in a SaaS organization
• Comfortable working in EST and PST time zones on a rotational basis
• Experience with SOQL and troubleshooting Salesforce Managed Packages
• Familiarity with troubleshooting or interacting with APIs
• Prior experience using DataDog, Jira, and Snowflake
• Prior experience with video conferencing applications
• Ability to multi-task and manage multiple priorities
• Strong attention to detail and self-directed problem solving
• Ability to adapt in a fast-paced, changing environment
• Excellent customer service skills
• Excellent organizational, written and oral communication skills, able to explain technical topics to beginners and developers

Nice to have

• Technical CRM, MAT, or Sales Acceleration platform experience
• Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics

Before you apply

• ZoomInfo may use a software-based assessment as part of recruitment
• ZoomInfo considers qualified candidates with criminal histories in line with legal requirements

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform for sales, marketing, and customer success teams. It is built on B2B data covering more than 100 million companies and 500 million contacts.