GTM Success Manager II

The role

This person will drive product adoption, retention and growth for strategic ZoomInfo customers. The role manages account partnerships, adoption plans and business reviews with large customers.

What you will do

• Act as an advocate for strategic customers within ZoomInfo and the customer base
• Build trusted advisor relationships with customer stakeholders and executive sponsors
• Grow the breadth and depth of strategic relationships within customers
• Manage accounts to identify and reduce attrition risk
• Align account activities with the customer's business case with internal teams
• Keep customers educated on new features and releases
• Monitor adoption and utilization trends and recommend actions
• Identify renewal risk and work with internal teams to ensure successful renewals
• Capture customer feedback and share it internally to improve products and services

Required qualifications

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
• 2+ years working with Mid-Market and Enterprise level accounts
• Understanding of go-to-market processes, including how Revenue Operations, Enablement, Sales, and Customer Success teams operate
• Excellent communication skills, including issue tracking, triaging and crisis management
• Ability to manage multiple customer projects at once
• Communicate effectively with internal and external customers at all management levels
• Explain technical information to non-technical audiences
• Deliver clear, well-organized presentations
• Communicate difficult or sensitive information tactfully
• Manage client expectations effectively
• Self-motivated, collaborative and scrappy team player

Nice to have

• Bachelor's or Master's degree
• General understanding of sales methodologies such as Sandler, Winning By Design, or MEDDIC

Benefits

• Onboarding program designed to set you up for success in your first 90 days
• Ongoing training
• Comprehensive medical, dental and vision coverage
• Eligibility for future equity awards
• 401k matching of 50% of the first 7% of your contribution
• 12 weeks parental leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add-ons such as pet insurance and legal service support

Before you apply

• Hiring is for a specific job in the US, as the pay range is listed for US base salary

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform for sales, marketing and customer success teams. It draws on B2B data covering more than 100 million companies and 500 million contacts.