Senior GTM Onboarding Manager

The role

You will manage onboarding programs for a portfolio of ZoomInfo customers, from discovery through handoff to Customer Success and Account Management. You will work hands-on to design, build and deploy go-to-market solutions and workflows.

What you will do

• Manage onboarding programs for a portfolio of customers, with clear goals, timelines, deliverables and success metrics
• Lead discovery conversations on customers' go-to-market objectives, workflows and technology environments
• Develop and execute implementation strategies within defined SLAs
• Help customers design, build and deploy go-to-market solutions and workflows
• Set expectations, define milestones, manage dependencies and give regular updates to customers
• Work with Customer Success, Training, Integrations and Solutions Engineering teams
• Manage multiple onboarding projects and proactively identify and remove risks
• Advise customers on sales and marketing processes and business outcomes
• Hand off to Customer Success and Account Management with standard documentation
• Continuously improve onboarding processes

Required qualifications

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation and/or project management
• Strong understanding of B2B go-to-market strategies, including prospecting, pipeline, territory planning, marketing operations and revenue workflows
• Consultative mindset for translating business challenges into strategies, use cases and technical solutions
• Hands-on ability to build, configure and deploy solutions
• Excellent project management skills across multiple complex implementations
• Strong analytical and problem-solving skills
• Strong familiarity with Salesforce CRM and GTM technology ecosystems, integrations and workflows
• Excellent presentation, communication and stakeholder management skills, verbal and written

Nice to have

• Previous experience with ZoomInfo
• ZoomInfo certification
• Experience developing, implementing, training or supporting B2B SaaS solutions

Before you apply

• Hybrid role requiring a minimum of three days per week at the London, England office

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform that helps sales, marketing and customer success teams identify, engage and convert buyers. It is built on B2B data covering more than 100 million companies and 500 million contacts.