Senior GTM Onboarding Manager

The role

You will run onboarding programs for a portfolio of ZoomInfo customers, from goals and timelines through solution deployment. You will work with Customer Success, Training, Integrations and Solutions Engineering to drive product adoption and business value.

What you will do

• Manage comprehensive onboarding programs for a portfolio of customers, with goals, timelines, deliverables and success metrics
• Lead discovery conversations on customers' GTM objectives, challenges, workflows and technology environments
• Develop and execute implementation strategies within defined SLAs
• Partner with customers to design, build and deploy GTM solutions and workflows
• Set expectations, define milestones, manage dependencies and give regular updates
• Collaborate with Customer Success, Training, Integrations and Solutions Engineering teams
• Manage multiple simultaneous onboarding projects and proactively address risks
• Advise customers on sales and marketing processes, operational efficiency and business outcomes
• Hand off to Customer Success and Account Management with standardized documentation
• Continuously improve onboarding processes and identify ways to accelerate customer value

Required qualifications

• 8+ years of experience in customer onboarding, customer success, GTM consulting, solutions implementation and/or project management
• Strong understanding of B2B go-to-market strategies, including prospecting, pipeline generation, territory planning, marketing operations and revenue workflows
• Consultative mindset to translate business challenges into strategies, use cases and technical solutions
• Hands-on ability to build, configure and deploy solutions
• Excellent project management skills across multiple complex implementations
• Ability to manage competing priorities and adapt to changing customer needs
• Strong analytical and problem-solving skills
• Experience developing, implementing, training and/or supporting B2B SaaS solutions
• Strong familiarity with Salesforce CRM and GTM technology ecosystems, integrations and workflows
• Highly collaborative, organized and execution-oriented, with excellent presentation and stakeholder management skills
• Ability to facilitate strategic customer conversations and communicate technical concepts to business audiences
• Superior verbal and written communication and relationship-building skills

Nice to have

• Previous experience with ZoomInfo
• ZoomInfo certification

Benefits

• Comprehensive benefits
• Holistic mind, body and lifestyle programs for overall well-being
• Annual bonus
• Equity

Before you apply

• Hiring includes a software-based assessment, with bias audit results available on the company's page
• Massachusetts applicants: lie detector tests are not administered

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI GTM platform that helps sales, marketing and customer success teams execute their go-to-market strategy. It is powered by B2B data covering more than 100 million companies and 500 million contacts.