Senior Contracts Administrator

The role

You will manage the full contract lifecycle from quote to cash, including approvals, queues and escalations. You will ensure compliance, support Sales, Legal and Finance, and drive process improvements.

What you will do

• Manage and prioritize Approvals, Closing, and Help Chat queues
• Execute quote-to-cash (Q2C) processes and enter accurate data into Salesforce (SFDC)
• Review and approve quotes for accuracy and compliance with company policies
• Assess signed DocuSign documents for opportunity closure and provisioning
• Build and customize quotes and contracts based on sales team specifications
• Monitor compliance with company policies and industry regulations
• Identify and assess contract-related risks
• Build and maintain Salesforce reports and generate analytical reports
• Train new hires and create training documentation
• Support ad hoc projects as assigned

Required qualifications

• 5+ years of experience in contract administration, sales operations, or a related role
• Proficiency in Salesforce (SFDC) with report building capabilities
• Experience with DocuSign and contract management systems
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational abilities
• Ability to work independently and manage multiple priorities
• Proficiency in Microsoft Office Suite

Nice to have

• Bachelor's degree in Business Administration or related field
• Experience with JIRA and ServiceNow ticketing systems
• Previous experience in training and documentation development
• Familiarity with quote-to-cash (Q2C) or Deal Desk related processes
• Experience in process improvement initiatives

Before you apply

• ZoomInfo may use a software-based assessment as part of the recruitment process
• ZoomInfo considers qualified candidates with criminal histories in accordance with legal requirements

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform for sales, marketing and customer success teams. It provides B2B data on more than 100 million companies and 500 million contacts.