IAM Systems Administrator II

The role

You will run the Okta tenant and build automation that manages employee access from onboarding to offboarding. You will work with Security, Infrastructure and Corporate Engineering, and support a global team.

What you will do

• Administer the Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks and lifecycle management
• Build, maintain and monitor Okta Workflows for joiner-mover-leaver processes, role transitions and automated de-provisioning
• Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow and Microsoft Entra ID
• Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust and zero-trust policies
• Resolve Tier 2/3 escalations for identity anomalies, sync failures, workflow bugs and third-party SaaS federation issues
• Support audits by monitoring Okta System Logs, assisting with access recertifications and producing SOC 2 and ISO 27001 reports
• Partner with leaders and employees at East Coast offices, delivering professional, responsive support
• Maintain architecture diagrams, API schemas, integration runbooks and escalation procedures

Required qualifications

• 3+ years of IT systems administration or IAM experience, including 2+ years of hands-on Okta administration in an enterprise environment
• Administrative proficiency in enterprise SaaS and collaboration systems such as Google Workspace, Microsoft 365, Slack, Microsoft Teams, Microsoft Entra ID and Active Directory
• Hands-on experience building and troubleshooting multi-step automation in Okta Workflows or a similar engine (e.g., Workato, BetterCloud)
• Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM and LDAP
• Proven ability to troubleshoot complex multi-system integration issues and explain identity requirements clearly to cross-functional teams
• Customer service skills and professionalism to work with executives, and ability to work independently as the on-site IT identity expert

Nice to have

• Administration experience with Google Workspace and Slack Enterprise Grid
• Practical experience with REST APIs (Postman or cURL, JSON, error handling, rate limits) and scripting with PowerShell, Python or Bash
• Experience with Microsoft Entra ID (Azure AD sync, Conditional Access) and ServiceNow (ITSM and Request Management)
• Okta Certified Administrator or Consultant, Okta Workflows specialization, Microsoft SC-300, CompTIA Security+, or experience supporting SOC 2, HIPAA or ISO 27001 compliance

Benefits

• Comprehensive benefits
• Holistic mind, body and lifestyle programs for overall well-being

Before you apply

• Massachusetts applicants: lie detector tests are unlawful as a condition of employment, and ZoomInfo does not administer them to applicants in any location
• ZoomInfo may use a software-based assessment as part of recruitment, with bias audit results available
• Qualified candidates with criminal histories are considered in accordance with legal requirements

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI go-to-market platform that helps sales, marketing and customer success teams identify, engage and convert buyers. It offers B2B data on more than 100 million companies and 500 million contacts.