Manager, GTM Consulting (Professional Services)

The role

You will lead a team of GTM engineers and consultants in ZoomInfo's Professional Services group. You will own team capacity, delivery quality, hiring, and the commercial performance of the GTM Engineering sub-discipline, and serve as escalation point on complex enterprise engagements.

What you will do

• Lead, manage and develop a GTM Engineer team, including one-on-ones, feedback, career planning and promotion advocacy
• Own capacity planning, utilization and staffing across active engagements and pre-sales pipeline
• Partner with Sales on pre-sales technical strategy, scoping, pricing, hour estimation and enterprise SOW review
• Serve as escalation point for complex or at-risk engagements
• Set and enforce delivery standards for solution design, build quality, documentation, testing and handoff
• Run operating rhythms such as weekly staffing reviews, engagement health reviews and time tracking compliance
• Drive hiring, interviewing, leveling and onboarding for GTM Engineering
• Identify skill gaps and build training and enablement programs
• Work with Product, Engineering, Data, CX Ops and Customer Success on solution feasibility and roadmap input
• Report on utilization, pipeline, engagement health and delivery quality to practice and executive leadership

Required qualifications

• 8-10+ years of progressive experience in solutions engineering, technical consulting, implementation or professional services within B2B SaaS or enterprise technology, including 3+ years of people lea
• Bachelor's degree in Business, Economics, Marketing, Computer Science or related field
• Proven track record managing and developing technical teams in professional services or enterprise delivery
• Expert understanding of enterprise GTM technology ecosystems such as Salesforce, HubSpot, Dynamics, marketing automation, sales engagement and cloud data environments
• Deep expertise in APIs, integrations, automation and modern solution architecture
• Experience with capacity planning, resource allocation, utilization management and pipeline-based staffing
• Strong commercial acumen, including partnering with Sales on scoping, pricing, proposals and enterprise SOWs
• Exceptional communication and executive presence
• Strong operational discipline in status reporting, time tracking, project governance and delivery quality
• Experience hiring, leveling, promoting and building onboarding and development programs
• Advanced command of emerging GTM technologies including generative AI, intelligent automation and agentic workflows
• Collaborative leadership with trusted partnerships across Sales, Product, Engineering, CX and executive stakeholders

Nice to have

• Experience managing project portfolios in tools such as Asana and connecting delivery data to Snowflake or Salesforce
• Experience building or scaling a professional services, solutions engineering or forward-deployed engineering practice
• Professional certifications in Salesforce, marketing automation platforms, or PMP, Agile/Scrum or ScrumMaster
• Formal training or certification in management, coaching or leadership development
• MBA or advanced degree strongly preferred

Benefits

• Comprehensive benefits
• Holistic mind, body and lifestyle programs for overall well-being

Before you apply

• Software-based assessment may be used as part of recruitment, with bias audit results available from the employer
• Recruiter will share the specific salary range for your work location during hiring

About the company

ZoomInfo (NASDAQ: GTM) is an all-in-one AI GTM platform that helps sales, marketing and customer success teams execute go-to-market strategy. It draws on B2B data covering more than 100 million companies and 500 million contacts.