Staff Platform Engineer, AI Enablement

The role

Design, build and evolve internal platform systems, tooling, guardrails and paved roads that help engineers and non-technical teams use AI tools safely and productively. About 80% hands-on technical leadership and 20% strategy and platform direction.

What you will do

• Design and build secure, scalable platform services, including CI/CD pipelines, developer tooling and shared infrastructure patterns
• Build and maintain guardrails so non-technical teams can safely create, share and run AI tools
• Define the software development lifecycle for non-traditional builders: access controls, credentials, testing, support paths
• Work with engineering and non-technical stakeholders to find pain points, validate platform bets and drive adoption
• Own high-impact platform investments from problem framing through rollout
• Improve measurable outcomes such as build times, deployment safety, AI tool adoption and operational simplicity
• Advance AI-assisted development workflows with guardrails for safety, quality and testability
• Mentor engineers and raise the bar for technical design and code quality
• Ensure platform patterns meet security, compliance and reliability expectations without becoming a bottleneck

Required qualifications

• 7+ years building or evolving internal developer platforms, productivity tooling or CI/CD systems used by multiple teams
• Experience designing and operating distributed systems in AWS or similar cloud environments
• Strong judgment on platform abstractions and APIs
• Ability to break ambiguous problems into deliverable pieces and drive them to measurable outcomes
• Clear communication of technical trade-offs to both technical and non-technical stakeholders
• Experience (or strong informed opinions) building guardrails, access controls and safe onboarding for non-engineers using AI tools
• Experience integrating generative AI tools into daily workflows
• Bachelor's degree in CS, Math, Engineering or a related field, or equivalent practical experience

Benefits

• Unlimited vacation
• 100% paid employee health benefit options (medical, dental, vision)
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

Before you apply

• Salary ranges are set by market data; base pay depends on experience, qualifications and skills
• Your recruiter will discuss the full compensation package, including any variable pay or equity

About the company

Zocdoc is a digital health marketplace where patients find and book in-network care online, and providers reach new patients. Its stated mission is to give power to the patient.