Principal UX Researcher

The role

You will own the research strategy for one of Zocdoc's two core user groups: patients searching for care, or the practices delivering it. You will lead mixed-methods studies that shape product strategy and measure how well products meet user needs.

What you will do

• Own the research agenda for your audience and scope and execute complex, multi-phase studies from strategy through launch and iteration
• Design and field quantitative research, including needs sizing, concept testing and tracking, and own the sampling strategy for hard-to-reach populations
• Combine behavioral data with qualitative signal to understand where people drop off and whether they got what they came to do
• Evolve the measurement program, including tracking surveys, benchmarking, longitudinal and diary studies, and continuous discovery
• Package insights into memorable frameworks usable by diverse audiences
• Partner with Marketing, Brand and Sales so one shared view of the user shapes positioning and go-to-market
• Build research systems that reduce one-off reactive research
• Mentor junior researchers
• Represent UXR on business unit leadership teams

Required qualifications

• 7+ years of experience in UX research
• A strong mixed-methods research portfolio
• Genuine fluency in both qualitative and quantitative methods
• Real sampling judgment, including reaching people who are small in number, busy or guarded
• Experience defining measurement, such as a tracking program, benchmark, segmentation or metric a business adopted
• Ability to build and leverage research infrastructure, including external sample, agencies and contractor partners, and make the case for budget
• Depth in consumer products at scale or B2B and SaaS products with complex, multi-stakeholder adoption
• Experience leading cross-functional research efforts, partnering with Data Science and Marketing as peers
• Superb communication skills
• A track record of influencing leaders who lack experience working with research
• Ability to work at both systems-level strategy and execution detail, and navigate ambiguity and political nuance

Benefits

• Flexible, hybrid work environment at the Soho location
• Unlimited vacation
• 100% paid employee health benefit options, including medical, dental and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, plus beverages and snacks
• Employee Resource Groups and ZocClubs

Before you apply

• Salary ranges are set by market data; base pay depends on experience, qualifications and skills

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care. Founded in 2007, it is a private company backed by leading investors.