IT Specialist

The role

You will support every employee in the New York office and remote users across the U.S. with tools, access and day-to-day IT support. You will own onboarding and offboarding, asset and inventory management, and triage of IT support requests.

What you will do

• Monitor the IT Support Desk queue, triage requests, escalate urgent issues and coordinate approvals
• Provide entry-level troubleshooting for employee systems and equipment
• Process routine user access requests across Google Workspace, Active Directory, Azure and Jamf
• Handle technical onboarding and offboarding, including accounts, laptop preparation, shipping and equipment returns
• Maintain accurate inventory and asset tracking in Jira
• Set up, test and maintain conference room and A/V equipment
• Partner with IT procurement on inventory accuracy, hardware needs and office equipment fulfillment

Required qualifications

• 2+ years of IT support or help desk experience
• Experience with onboarding and offboarding workflows
• Familiarity with account administration across Google Workspace, Active Directory, Azure and Jamf
• A basic understanding of IT asset management and inventory processes
• Troubleshooting and customer service skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Effective verbal and written communication skills
• A team-oriented mindset and willingness to learn new systems and processes
• Ability to integrate generative AI tools into daily workflows

Nice to have

• CompTIA A+, ITIL Foundation, or equivalent certifications

Benefits

• Competitive PTO
• Catered lunch daily, plus beverages and snacks
• 100% paid employee health benefit options, including medical, dental and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs

About the company

Zocdoc is a digital health marketplace that helps patients find and book care, and is building access to care across provider websites, insurance directories, search engines and AI platforms. It is a private company founded in 2007.