Healthcare Business Analyst

The role

You will use your knowledge of the U.S. healthcare insurance landscape to help Zocdoc make sound, scalable decisions that improve how patients find in-network care. You will work with Product, Operations, Engineering, and Data & Analytics teams.

What you will do

• Define and maintain policies for adding, modifying, and removing insurance carriers and plans
• Stay informed about U.S. health insurance changes and recommend updates to the insurance database
• Translate insurance policies into product requirements, data models, business rules, and acceptance criteria
• Advise senior leaders on recommendations and tradeoffs and influence roadmap priorities
• Define, monitor, and report on insurance database health metrics
• Identify systemic issues in insurance data quality and lead continuous improvement initiatives
• Refine policies and processes to reduce manual effort and increase accuracy
• Review and validate outputs for new insurance plan additions and complex taxonomy decisions
• Serve as the final escalation point for policy interpretation and insurance-related quality questions
• Lead incident reviews involving inaccurate insurance availability or provider matching

Required qualifications

• Bachelor's degree from a reputed institution with a strong academic record
• 5+ years of experience in the U.S. healthcare industry
• Deep expertise in Insurance Payor Management, Payor Analytics, or Database Management at payor or plan level
• Strong understanding of U.S. commercial insurance plans, carriers, and provider networks
• Strong analytical mindset using metrics and data to drive decisions
• Experience partnering cross-functionally with Product, Operations, Analytics, and Engineering
• Excellent problem-solving skills balancing strategic thinking and operational execution
• Excellent verbal and written communication skills in English
• Strong attention to detail and ability to influence stakeholders across functions
• Experience with SQL, Excel, Google Sheets, Looker, or other analytical tools (a must)
• Familiarity and proven usage of AI-driven tools and workflow automation (a must)

Benefits

• Competitive compensation package, including attractive medical insurance
• Catered lunch every day and Ping Pong
• Daycare/creche facility for kids
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care. Its mission is to give power to the patient, and it is certified as a Great Place to Work 2025-2026.