Director, Provider Lifecycle Growth

The role

Build and lead a new lifecycle growth function at Zocdoc that helps providers discover, adopt, and get value from its products. You will set strategy, build the data and platform capabilities, measure business impact, and lead a team.

What you will do

• Build the strategy, roadmap, and operating model for Lifecycle Growth, and turn them into shipped capabilities and measurable outcomes.
• Reimagine lifecycle as a continuously learning growth system that adapts to provider context, needs, intent, product behavior, and readiness.
• Partner with Product, Engineering, and Data Science to build the data, instrumentation, models, and platform capabilities behind lifecycle experiences.
• Establish a measurement framework that links provider experiences to incremental business impact, and use findings to change the system.
• Recruit, lead, coach, and develop a high-performing team, and build the functional discipline to scale.
• Prototype and test new approaches, including AI-enabled decisioning, personalization, and automation.

Required qualifications

• 10+ years of experience leading lifecycle, CRM, growth, product-led, or customer marketing in B2B SaaS, marketplace, or multi-product environments
• 5+ years of people management experience, including hiring, coaching, and developing high-performing teams
• Technically fluent and comfortable working directly with data, APIs, AI tools, automation, or prototyping environments
• AI-native, practical builder who already integrates AI into how you work
• Experience building growth capabilities end to end, from customer insight and data through experiences, experimentation, measurement, and scale
• Analytically self-sufficient: investigate data, define metrics, design tests, interpret results, and separate activity from business impact
• Partner effectively across Product, Engineering, Data Science, Sales, and Customer Success
• Create structure and momentum in ambiguity, balancing immediate opportunities with a longer-term vision
• Communicate with clarity and influence, from aligning senior stakeholders to giving teams focus

Benefits

• Flexible, hybrid work environment at the Soho location
• Unlimited vacation
• 100% paid employee health benefit options, including medical, dental, and vision
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave for employees with 5+ years of service
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, with beverages and snacks
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

Before you apply

• Your recruiter will discuss the full compensation package, including any variable pay or equity, after you apply.

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care, both in person and by video. Its mission is to give power to the patient.