Customer Success Manager, SMB

The role

You will help existing Zocdoc provider practices get more value from the platform and grow their practices. You will reach out to practices, lead meetings to learn their goals, and recommend ways to expand the partnership.

What you will do

• Drive practice performance by communicating feature value, addressing objections, and helping practices maintain effective setup
• Make strategic, outbound calls to communicate the value of meeting with a CSM and consistently set client meetings
• Lead provider meetings to understand practice goals and present ways to expand the Zocdoc partnership
• Manage approximately 50 practice accounts at a time through account research, meetings, and follow-up
• Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
• Prioritize accounts and manage time to sustain consistent client outreach
• Partner with internal teams to optimize Zocdoc accounts and support feature installations when needed

Required qualifications

• Strong communication and interpersonal skills
• Strong attention to detail, organization, and a quick, curious approach to learning
• Problem-solving and issue-resolution skills
• Ability to adapt and thrive in a dynamic, quickly evolving environment
• A consultative, data-driven approach to decision-making and the ability to handle objections
• Ability to integrate generative AI tools into daily workflows

Benefits

• Flexible, hybrid work environment at the Soho location
• Competitive PTO
• 100% paid employee health benefit options (medical, dental, and vision)
• Commuter benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, plus beverages and snacks
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care online. It is a private company founded in 2007 with a mission to give power to the patient.