Senior Administrator, Financial Systems & Automation (NetSuite)

The role

You will own the Finance Applications service queue, from intake to closure, and act as a hands-on NetSuite expert. You will also run financial-systems projects and improve the tools Finance and Accounting use every day.

What you will do

• Manage the Finance Applications Jira queue from intake through closure, including prioritization, escalation and communication
• Track backlog, aging, SLA risk and recurring issues, and act before commitments are missed
• Configure and support NetSuite workflows, approvals, roles, permissions, saved searches, reports and forms
• Investigate transaction, reporting, access, workflow and integration issues
• Coordinate sandbox testing, release readiness, production deployment and post-change checks
• Maintain documentation for configurations, procedures and support guidance
• Lead financial-systems projects from requirements through rollout and follow-up
• Coordinate contributors across Finance, Accounting, FP&A, IT, Engineering and external vendors
• Find manual or error-prone processes and improve them through configuration, automation or controls
• Build or improve dashboards and operational reporting

Required qualifications

• 5+ years in financial systems, ERP administration, finance operations technology or a related field
• Strong hands-on NetSuite administration and configuration experience
• Experience owning a service queue or ticketing process against defined SLAs
• Experience with Jira or Jira Service Management
• Ability to manage projects and stakeholders with limited supervision
• Strong analytical and root-cause problem-solving skills
• Experience managing external vendor support cases
• Experience with system testing, release management, change control and production validation
• Strong written and verbal communication skills for technical and non-technical audiences
• Bachelor's degree in Information Systems, Finance, Accounting, Computer Science, Business or a related discipline, or equivalent practical experience

Nice to have

• NetSuite Administrator certification
• Experience with connected finance platforms such as Coupa, Planful, ADP, Salesforce or banking systems
• Experience translating business needs into requirements and validation plans
• Experience influencing without authority across teams and vendors
• Experience using automation or AI tools to improve finance operations

Benefits

• Competitive compensation package, including attractive medical insurance
• Flexible hybrid work environment
• Catered lunch every day, Ping Pong and other perks
• Daycare reimbursement
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave after 5 years
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf
• Competitive PTO
• Certified as a Great Place to Work 2022-2026

Before you apply

• The posting states that applicants are considered regardless of citizenship, but does not state visa sponsorship rules

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care. It was founded in 2007 and is a private company backed by investors.