Analyst, Quality Assurance

The role

You will review, reproduce and validate reported issues so that only well-documented problems reach the engineering team. You will also automate data pulls and reports from Jira and QA systems and turn triage trends into insights.

What you will do

• Review, reproduce and validate all reported issues for accuracy and completeness
• Determine root ownership using internal tools, logs and monitoring data
• Keep triage workflows running and meet SLAs during coverage windows, including night triage rotation
• Automate periodic data pulls and dashboards from Jira and QA systems
• Develop scripts and tools to streamline triage and reporting
• Analyze triage trends and prepare weekly, monthly and quarterly reports with recommended actions
• Identify recurring issue patterns and high-impact problem areas
• Create and maintain triage playbooks, reusable queries and data templates
• Identify reporter friction points and propose training or documentation improvements
• Collaborate on AI-based reporting, predictive triage and anomaly detection

Required qualifications

• Bachelor's degree in Computer Science, Engineering, Data or a related field
• 2+ years of work experience
• Strong analytical skills and root cause identification ability
• Exposure to Jira querying, SQL, Google Sheets or App Scripts
• An inclination toward automation and data-driven problem-solving
• Excellent written and verbal communication skills
• Ability to work independently, prioritize effectively and manage SLAs
• Familiarity with QA processes, triage workflows and issue lifecycle

Nice to have

• Experience with AI/ML tools, scripting, dashboards, Snowflake

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Catered lunch every day, Ping Pong and other perks
• Daycare/creche facility for kids
• L&D offerings and a free LinkedIn Learning account
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health checkups

About the company

Zocdoc is a digital health marketplace that helps patients find and book care, including in-person and video visits. It is a private, mission-driven company founded in 2007 with the mission to give power to the patient.