Senior Manager, Talent Operations

The role

You will build the talent operations function for Zocdoc's Talent Acquisition team from the ground up. The work covers recruiting tools, process documentation, dashboards and metrics, and leading a team of 2 Recruiting Coordinators.

What you will do

• Own and optimize the recruiting tech stack, including Gem, Greenhouse and BrightHire.
• Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships.
• Build and maintain integrations so data flows cleanly across the recruiting lifecycle.
• Design and build a knowledge management system with playbooks, SOPs, onboarding materials and process documentation.
• Partner with TA Leadership and People Analytics to build recruiting dashboards and define key metrics.
• Ensure data integrity so reporting is trustworthy and self-serve.
• Turn data into recommendations on what the numbers mean and what to do about them.
• Streamline recruiting processes end-to-end and partner with Legal, People Systems and Total Rewards on compliance.
• Manage and develop a team of 2 Recruiting Coordinators, with the team expected to grow.
• Set the standard for rigorous, documented operations work.

Required qualifications

• 6-8+ years of experience in Talent/Recruiting Operations, People Operations or a closely related function.
• Track record of building an operations function from scratch.
• Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar).
• Proven experience building dashboards and recruiting metrics/reporting.
• Experience managing or mentoring a coordination team.
• Strong project management skills across multiple workstreams and cross-functional stakeholders.
• Comfortable operating as both an individual contributor and a people leader.
• Experience working in a fast-paced, global organization and adapting to shifting priorities.
• Excellent documentation skills.

Nice to have

• BrightHire or interview intelligence tooling experience.
• Experience partnering with a data or analytics team on reporting.

Before you apply

• Compensation is determined by market data, and base salary depends on experience, qualifications and skills.
• Your recruiter will discuss the full compensation package details.

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care online. Founded in 2007, it is a private company backed by leading investors and has a mission to give power to the patient.