Zocdoc
Client Success Manager, Enterprise Sales
New York, NY. Posted a month ago
The role
You will own the day-to-day success of a portfolio of complex healthcare organizations as a trusted advisor. You will balance strategic partnership, commercial outcomes and operational execution with enterprise customers.
What you will do
- Own the day-to-day relationship and success of a portfolio of healthcare customers
- Use performance data and customer insights to influence adoption, utilization and return on investment
- Manage the commercial health of accounts and drive toward shared goals
- Lead customer conversations about new products, capabilities and strategic initiatives
- Partner across sales, support, technical services and product to solve complex customer challenges
- Identify trends across the portfolio and develop scalable approaches that improve outcomes
Required qualifications
- 2–4+ years of professional experience in customer success, account management or another client-facing role owning ongoing customer relationships
- Experience managing a sizable book of business or high volume of customers, projects or competing priorities
- Strong commercial skills to connect customer needs to business outcomes
- Strong analytical and communication skills
- Excellent judgment and prioritization
- High ownership
- A creative eye for how to do things better
- An appetite for continuous learning
- Adaptability
Benefits
- Flexible, hybrid work environment at Soho location
- Unlimited vacation
- 100% paid employee health benefit options (medical, dental and vision)
- Commuter benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day, plus beverages and snacks
- Employee Resource Groups and ZocClubs
- Great Place to Work Certified
About the company
Zocdoc is a digital health marketplace that helps patients find and book in-network care. Founded in 2007, it is a private company backed by leading investors.