Staff Software Engineer, Provider Engagement

The role

You will own the technical architecture for core parts of Zocdoc's provider engagement platform. You will design data pipelines, integrate ML models from the Data Science team, and define APIs used by product surfaces.

What you will do

• Own architecture for a major domain: practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
• Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
• Integrate ML models built by Data Science into production model serving, feature pipelines, monitoring, and feedback loops
• Define APIs and contracts between platform services and product surfaces
• Lead complex cross-team projects and drive alignment on technical direction
• Make build-vs-buy decisions for infrastructure components
• Mentor engineers and raise the bar on system design and operational excellence
• Lead 0-1 projects that span data infrastructure, ML integration, and product surfaces
• Work hands-on and ship production code using C#, React, and AWS
• Collaborate with engineers, product managers, designers, and data scientists

Required qualifications

• 8+ years of software engineering experience with demonstrated technical leadership
• Experience building data-intensive systems: event pipelines, aggregation services, or real-time data serving
• Experience integrating ML into products, taking models from notebook to production
• Strong API and data modeling skills
• Ability to navigate ambiguity and break product vision into technical milestones
• Excellent communication, including clear design docs and explaining tradeoffs to product partners
• Track record of shipping high-quality production systems

Benefits

• Flexible, hybrid work environment at the Soho location
• Unlimited vacation
• 100% paid employee health benefit options (medical, dental, and vision)
• Commuter benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, plus beverages and snacks
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

Before you apply

• Your recruiter will discuss the full compensation package details

About the company

Zocdoc is a digital health marketplace that helps patients find and book care, including in-person and video visits. It was founded in 2007 with a mission to give power to the patient.