Senior Product Manager

The role

You will own the strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales. You will build products that catch and fix provider network problems and work with engineering, design and operations teams.

What you will do

• Own the vision, strategy and roadmap for keeping provider data and bookings accurate as Zocdoc scales
• Set goals that define success, get them instrumented, and report progress to leadership
• Own how practices tell Zocdoc the way they want to work, and keep Zocdoc reflecting it
• Balance practice control over bookings with keeping care accessible to patients
• Turn cancellations, reschedules and resolved issues into lasting fixes
• Find the biggest sources of breakage across the provider lifecycle and decide where to invest
• Decide where automation and AI agents take over, where people stay in the loop, and how success is measured
• Lead discovery, write clear requirements and ship iteratively with Engineering and Design
• Work with teams that own provider data, insurance, visit reasons, availability and EHR integrations
• Partner with Operations, Account Management, AI Operations, Data Science and peer PMs on strategy and tradeoffs

Required qualifications

• 5+ years of product management experience
• Experience with operational tooling, workflow or case management, configuration products, or internal platforms for B2B SaaS
• Track record of shipping products that remove manual work at scale, with measurable gains in throughput, resolution time or automation rate
• Experience with automation or AI-powered products, including human-in-the-loop design
• Experience treating internal teams as customers
• Experience building configuration products that customers set up themselves
• Comfort with technical depth, including APIs, event-driven systems and data models
• Data-driven approach: define metrics, get them instrumented, and use SQL or similar tools

Nice to have

• Familiarity with EHRs, provider data or healthcare operations, or a strong curiosity to learn them fast

Benefits

• Flexible, hybrid work environment at Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch every day, along with beverages and snacks
• Employee Resource Groups and ZocClubs
• Great Place to Work Certified

Before you apply

• Base salary is determined by experience, qualifications and skills; your recruiter will discuss the full compensation package

About the company

Zocdoc is a digital health marketplace that helps patients find and book in-network care. It was founded in 2007 with a mission to give power to the patient.