Technical Success Manager

The role

The Technical Success Manager works with customers to understand their goals and technical needs and align them with Zscaler solutions. The role builds stakeholder relationships, runs reviews, anticipates challenges, and collaborates with Sales, Support and Product.

What you will do

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipate challenges, provide proactive recommendations, and mitigate risks
• Understand all Zscaler products and services and contribute to best practices in internal and customer-facing Knowledge Bases
• Collaborate with cross-functional teams, including Sales, Support, and Product, to deliver a seamless customer experience

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience with product feature implementations and best-practice adoption
• Experience troubleshooting network issues using tools such as Ping, Traceroute, and MTR across Linux, Unix, or FreeBSD
• Solid comprehension of core networking protocols including HTTP, SMTP, FTP, and DNS

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience with AI-powered customer success platforms or AIOps tools to analyze support sentiment, automate risk detection, and deliver predictive optimization recommendations
• Experience running discovery discussions, creating high- and low-level designs, and managing large-scale enterprise deployments or migrations for SASE, SSE, and ZTNA
• In-depth understanding of enterprise infrastructure, open-source system administration, and authentication protocols such as SAML, LDAP, and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Applicants must adhere to applicable laws, regulations, and Zscaler security and privacy policies

About the company

Zscaler provides a Zero Trust Exchange cloud security platform that securely connects users, devices, and applications in any location. The company describes it as the world's largest in-line cloud security platform.