Principal Renewal Specialist

The role

You will manage renewals for existing Zscaler customers in Japan and advise account executives on upsell and cross-sell opportunities. You will work with internal teams to offer compliant, proactive solutions that fit each customer's digital transformation.

What you will do

• Advise the account executive on the overall account to guide the customer's digital transformation through renewals and upsell
• Prescribe approaches to increase customer stickiness and recurring revenue, including upsell and cross-sell
• Take part in regular strategic account planning, QBRs and deal review meetings
• Work with Deal Desk, Product Management, Customer Success, Finance and Legal on proactive solutions based on installed SKUs and product roadmap

Required qualifications

• Previous experience in sales account management
• Ability to understand accounts and lead contract strengthening, such as co-terming, true-ups, longer term contracts and positioning future upgrades and services
• Willingness to take risks and constructively challenge assumptions
• Strong sense of organization while managing multiple priorities
• Fluent in Japanese and English
• Demonstrated curiosity and active use of AI tools to enhance workflows and problem-solving

Nice to have

• Some experience in renewals
• Comfort with ambiguity and building the path as you go
• Demonstrated ability to use AI technologies and workflows to drive measurable operational efficiency

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler provides accommodations in its recruiting process for candidates who are differently abled, have long term or mental health conditions, sincerely held religious beliefs, neurodivergence, or pr

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which securely connects users, devices and applications in any location. It describes its SASE-based platform as the world's largest in-line cloud security platform.