Director, Professional Services & Consulting

The role

Lead and grow a team of delivery consultants, project managers and resident engineers for public sector Zero Trust platform deployments. Own services delivery, margin and capacity, and serve as senior escalation point for public sector customers and system integrators.

What you will do

• Lead, mentor and expand a team of delivery consultants, project managers and resident engineers
• Oversee complex Zero Trust platform rollouts across federal, defense, intelligence and SLED agencies
• Manage regional capacity planning, utilization, billable margin and backlog
• Work with FP&A and Operations to forecast revenue and headcount needs
• Serve as senior escalation point for public sector customer leadership and Federal System Integrators
• Align delivery with FedRAMP High, DoD IL5, CJIS and Zero Trust standards
• Collaborate with systems integrators to scale ecosystem delivery capacity and quality

Required qualifications

• Ability to use modern AI tools to drive workflow efficiency and delivery productivity
• 10+ years leading Professional Services, Technical Consulting or Customer Delivery organizations in enterprise software, cloud networking or cybersecurity
• 5+ years of direct people-management experience leading people managers, senior technical consultants and engagement leads
• Track record managing services P&Ls, utilization, margins and capacity models above $15M annual services run-rate
• Understanding of US Public Sector landscape, federal procurement and compliance standards such as FedRAMP, NIST SP 800-53/207 and DoD SRG
• US citizenship and an active US Government Top Secret clearance (or active within the past 24 months)

Nice to have

• Experience implementing AI-driven delivery frameworks, predictive analytics or automation for professional services
• Technical familiarity with SASE, SSE, ZTNA, secure web gateway and cloud workload protection
• Certifications such as CISSP, CISM, PMP or equivalent enterprise cloud security credentials
• Experience developing and monetizing new service offerings, migration accelerators and partner-led delivery programs

Benefits

• Various health plans
• Vacation and sick time plans
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• US citizenship required
• Active US Government Top Secret security clearance required (or active within the past 24 months)

About the company

Zscaler (NASDAQ: ZS) provides a cloud security platform, the Zero Trust Exchange, that securely connects users, devices and applications. The company describes itself as building an AI-native enterprise.