Staff Production Engineer

Remote - California, USA; Santa Clara, California, USA. Posted 5 months ago

The role

This Sr. Production Engineer will provide technical vision and hands-on work to build an automation-first culture. The role focuses on reducing Mean Time to Mitigate and shaping the scalability of a global, multi-cloud infrastructure.

What you will do

Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
Drive an automation-first culture by writing Python or Go code to eliminate manual toil and build self-healing systems
Implement and maintain observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
Act as lead Incident Commander (TDO on-call), develop response playbooks, and conduct post-incident analyses
Partner with Engineering and partner teams to conduct operability reviews

Required qualifications

Demonstrated curiosity and active exploration of AI tools
3-5+ years managing reliability, scalability, and availability for large-scale production services
Deep expertise in programming (e.g., Python, Go, or C/C++)
Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
Experience in high-stakes incident management and participation in a 24/7 on-call rotation
Proficiency in ITIL frameworks and incident data to drive service maturity through problem management and operability reviews

Nice to have

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)
Experience with chaos engineering and disaster recovery planning at scale
Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

Before you apply

Applicants must adhere to applicable laws, regulations, and Zscaler security and privacy policies

About the company

Zscaler is a cloud security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The platform runs across 200+ public data centers globally and is described as the world's largest in-line cloud security platform.