Zscaler
Senior Manager, Service Now Platform
Remote - USA; Santa Clara, California, USA. Posted 3 months ago
The role
Lead the architecture, engineering quality and team development for the ServiceNow ecosystem. Define and carry out the strategy for adopting ServiceNow AI capabilities to automate business processes.
What you will do
- Set and enforce out-of-the-box design standards, reusable integration patterns and platform guardrails
- Define and execute the strategy for adopting ServiceNow AI capabilities such as Now Assist, Generative AI and AI Agents
- Run a high-velocity Agile development model with rapid prototyping and fast MVP releases
- Build, direct and mentor a team of ServiceNow developers, technical leads and architects
- Expand Automated Test Framework coverage, establish CI/CD pipelines and standardize source control governance
Required qualifications
- 10+ years of hands-on ServiceNow architecture and development experience
- Deep proficiency in JavaScript, APIs, IntegrationHub and core platform suites
- 3+ years managing direct reports, including developers, architects and QA engineers
- Demonstrated experience with source control, CI/CD pipelines, automated testing and developer productivity standards
- Strong stakeholder management skills with a bias toward action
Nice to have
- Deep expertise in designing modular, scalable systems that favor out-of-the-box functionality over custom code
- Proven ability to accelerate release velocity using Agile, automated testing frameworks and CI/CD pipelines
- Hands-on experience or clear architectural strategy for ServiceNow Now Assist, LLM integrations, AI Agents or intelligent workflow automation
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Before you apply
- Applicants must adhere to applicable laws, regulations and Zscaler security and privacy policies
About the company
Zscaler is a security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. It describes itself as building an AI-native enterprise.