Rapid Response, Partners Senior Communications Manager

The role

This person will monitor breaking news and threats in real time and write fast company responses for press. They will also build a partner communications program and track communications results against business impact.

What you will do

• Monitor industry breaking news, emerging threats, and competitive developments in real time
• Build and maintain a rapid-response playbook, executive quote bank, and approval workflows with SMEs, executives, and agency partners
• Pitch reactive commentary, bylines, statements, and social content to press covering breaking events
• Build a partner communications program with Partner Marketing and scale it globally
• Track share of voice against competitors and industry benchmarks
• Own the content and executive presentations for quarterly business reviews, linking results to pipeline and revenue

Required qualifications

• Curiosity and active use of AI tools to improve workflows
• 8+ years of experience in PR, communications, or comms operations, ideally in B2B tech or cybersecurity
• Track record of developing approved reactive content within hours of breaking news
• Experience with measurement platforms and comms analytics tools
• Experience building and scaling communications programs
• Strong analytical skills, including business cases, pipeline impact tracking, and presenting QBRs to executives
• High-integrity judgment and strong multi-format writing skills under pressure

Nice to have

• Proven use of AI technologies to drive measurable operational efficiency
• Experience leading partner communications between vendors
• Previous work in fast-moving PR, communications, or newsroom environments
• Direct experience in cybersecurity or another threat-driven industry
• Familiarity with pipeline and revenue attribution models
• Experience building or modernizing a comms measurement program from scratch

Benefits

• Various health plans
• Vacation and sick time plans
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler reviews applicants for the listed pay range, which may be higher or lower based on skills, experience, and education

About the company

Zscaler is a security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The company describes itself as pioneering security transformation in the AI era.