Renewals Sales Specialist

The role

This person protects and grows annual recurring revenue (ARR) by working on renewals in a set region. They support Account Executives and sales leadership, watch account health and churn risk, and run renewal forecast calls.

What you will do

• Partner with Account Executives and Sales Leadership so renewals in the region are handled on time
• Monitor account health and customer risk signals to find churn risks and growth opportunities
• Build account-level mitigation plans for at-risk and high-value clients with cross-functional teams
• Lead structured renewal forecast cadence calls for the current and future quarters
• Give strategic renewal guidance to drive retention, reduce churn and improve renewal outcomes

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions
• Proven experience in Sales, Deal Desk, Renewals or Renewal Operations
• Strong commercial acumen and financial analysis skills, including SaaS and renewal-related revenue recognition principles
• Proficiency with CRM and CPQ tools
• Innovative thinking to find strategies for customer retention and growth beyond the current renewal motion
• Exceptional communication, organization and cross-functional project management skills

Nice to have

• Experience designing, scaling or securing AI-driven threat detection and automated policy generation in cloud security platforms
• Proven track record managing renewals in cybersecurity or a similarly complex technical field
• Experience with complex, multi-million dollar global renewals and a high degree of negotiation expertise

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler complies with applicable pay transparency rules; no pay figure is given in this posting

About the company

Zscaler provides a cloud security platform, the Zero Trust Exchange, that securely connects users, devices and applications. The company describes itself as pioneering security transformation in the AI era.