Technical Success Manager

The role

You will guide customers through their Zero Trust journey as their central post-sales contact. You will help customers adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

• Build and nurture relationships with key customer stakeholders and operational service owners
• Offer technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions
• Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams
• Identify adoption insights and develop risk mitigation plans to protect assigned customer accounts
• Create and share training and best practice guides to strengthen the Customer Success team

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• 5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures,
• Strong communication and presentation skills in Japanese and English
• Strong technical acumen to align business challenges to the Zscaler portfolio
• Ability to analyze customer data to gain insights and develop tailored adoption strategies and risk mitigation plans

Nice to have

• Experience leveraging AI-powered analytics or machine learning insight tools to evaluate customer adoption metrics
• Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) with troubleshooting and escalation management experience
• Industry certifications such as CISSP, CCNP, CCIE, or Network+

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler provides a Zero Trust Exchange platform that securely connects users, devices, and applications in any location. Its SASE-based platform runs across 200+ public data centers globally.