Technical Success Manager, SecOps

The role

You will be the trusted technical advisor and main post-sales contact for assigned customers on Zscaler's Agentic Security Operations portfolio. Your job is to drive platform adoption and help customers reach their security outcomes.

What you will do

• Serve as the primary post-sales technical contact for assigned accounts and own the customer's technical success and business value objectives across the SecOps portfolio
• Build trusted advisory relationships with security leaders such as CISOs, SOC Directors and VP Security Operations
• Develop and execute customized technical success plans from onboarding through ongoing operationalization
• Drive adoption and platform integration and proactively ensure maximum value realization
• Partner with Sales, Support and Product teams to streamline customer experiences, resolve critical escalations and advocate for customer needs
• Analyze customer security environments, platform telemetry and adoption metrics to surface risks and operational gaps
• Deliver actionable recommendations that accelerate time-to-value

Required qualifications

• 6+ years of experience in a customer-facing technical consultancy or success role in cybersecurity
• Experience managing books with at least $200K ARR
• Proven ability to build trusted relationships with senior security stakeholders such as CISO and SOC leadership
• Ability to translate complex technical concepts into strategic business value narratives
• Strong technical acumen to align customer business challenges to the Zscaler portfolio
• Strong working knowledge of SIEM/SOAR, EDR/XDR, MDR, threat intelligence, incident response frameworks and vulnerability management
• Demonstrated curiosity and active use of AI tools, with a history of integrating new technologies into daily workflows
• Bachelor's degree in Computer Science or equivalent practical experience
• Hands-on background as a cybersecurity practitioner, such as work in a SOC, vulnerability programs or security operations leadership

Nice to have

• Experience with AI/ML-driven security tools, autonomous detection and response platforms or agentic AI applied to security operations
• Experience building or operationalizing vulnerability management programs, risk scoring frameworks or continuous threat exposure management (CTEM)
• Industry certifications such as CISSP, GCIA, GCIH, GSOM, OSCP, CEH or equivalent

Before you apply

• Zscaler provides accommodations in its recruiting process for candidates who are differently abled, have long term or mental health conditions, hold sincerely held religious beliefs, are neurodivergen

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange, a SASE-based cloud security platform that securely connects users, devices and applications in any location. The company says it is building an AI-native enterprise where human potential is amplified by machine intelligence.