Senior Technical Success Manager

The role

You will guide customers through their Zero Trust journey as the central post-sales point of contact. You will help customers adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

• Build and nurture relationships with key customer stakeholders and operational service owners
• Define and prioritize strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights and best practices for integrating and operationalizing Zscaler solutions
• Provide technical expertise and leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Identify adoption insights, develop risk mitigation plans and partner with Zscaler teams for long-term customer success
• Create and share best practice guides and playbooks for the Customer Success team

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions
• 5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management or Sales Engineering
• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking or Infrastructure Solutions
• Strong communication and presentation skills with the ability to influence internal and external decisions
• Strong technical acumen to align customer business challenges to the Zscaler portfolio
• Proven ability to analyze customer data to gain insights and develop tailored adoption strategies and risk mitigation plans

Nice to have

• Experience with AI-powered operational analytics, predictive health scoring or conversational AI platforms
• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs and CASB
• Understanding of industry-specific workflows and relevant certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, Google Cloud)

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler is a cloud security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The company describes itself as building an AI-native enterprise.