Director, Site Reliability Engineering (Production Engineering)

The role

Lead the Site Reliability Engineering teams that keep Zscaler's cloud platform available, with a target of 99.99%+ uptime. Own system architecture, automated incident mitigation and 24/7 operational reliability, while scaling engineering talent across India and the global HQ.

What you will do

• Take end-to-end operational accountability for availability, latency and performance of Tier-0 and Tier-1 internal platforms and backend infrastructure
• Enforce multi-nines SLAs, SLOs and error budgets across services
• Drive engineering initiatives to measurably reduce MTTD, MTTA and MTTR
• Oversee capacity planning, resource forecasting and efficiency efforts
• Implement high-signal alerting frameworks and actionable runbooks, minimizing alert fatigue
• Lead Production Engineering across India and coach technical leadership on strategy and organizational scaling

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions
• 12+ years of engineering experience
• 5+ years managing engineering managers and distributed teams, with a track record as a site leader
• Proven track record working effectively within globally distributed engineering teams, partnering with US-based leadership
• Deep understanding of modern observability architectures, including distributed tracing, high-cardinality metrics, distributed log indexing and streaming telemetry pipelines (e.g., Kafka, OpenTelemetr
• Hands-on experience architecting, deploying and supporting hyper-scale cloud-native platforms on Kubernetes and multi-cloud infrastructure
• Proven expertise in site reliability engineering principles, chaos testing, capacity planning and automated incident triage

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent practical experience
• Familiarity with high-volume data ingestion, backpressure management, real-time aggregation and data lifecycle management
• Executive-level communicator who translates complex technical trade-offs for leadership, with high EQ and a passion for developing people

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler will provide reasonable accommodations in its recruiting processes for candidates who are differently abled, have long-term or mental health conditions, hold sincerely held religious beliefs,

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which securely connects users, devices and applications in any location. Its SASE-based platform runs across 200+ public data centers and thousands of private edge sites.