Technical Success Manager

The role

You will guide customers through their Zero Trust journey as their central post-sales contact. You will help customers adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

• Build and nurture relationships with key customer stakeholders and operational service owners
• Offer technical guidance, product insights, and best practices for integrating and operating Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations
• Identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams for long-term customer success
• Help create intellectual capital, such as best practice guides and playbooks

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
• Technical acumen to align customer business challenges to the Zscaler portfolio
• Strong communication and presentation skills with the ability to influence decisions

Nice to have

• Experience advising customers on AI-powered security analytics and machine learning for threat detection and policy enforcement
• Experience in local government or the wider UK public sector, with knowledge of their methodologies and security requirements
• Deep background in cloud and networking security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler offers accommodations in its recruiting process for candidates who are differently abled, have long-term or mental health conditions, sincerely held religious beliefs, are neurodivergent, or n

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which protects customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company describes its SASE-based platform as the world's largest in-line cloud security platform.