Technical Success Manager- ANZ

The role

You will be a strategic technical advisor for customers, learning their goals and technical challenges. You will build stakeholder relationships, make proactive recommendations, and help customers get full value from the Zscaler platform.

What you will do

• Understand customer goals, technical challenges, and business needs to align Zscaler solutions and drive overall satisfaction
• Build deep relationships with key stakeholders, conduct periodic reviews, and identify strategic growth opportunities
• Anticipate technical hurdles, provide proactive recommendations, and implement risk mitigation strategies
• Master Zscaler products and services to contribute best-practice content for internal and customer-facing Knowledge Bases
• Collaborate across Sales, Support, and Product teams to ensure a seamless and high-impact customer experience

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience leading product feature implementations and driving best-practice adoption
• Proficiency with operating systems including Linux, Unix, and Free BSD
• Hands-on experience troubleshooting network issues using tools like Ping, Traceroute, and MTR
• Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS

Nice to have

• Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies into daily workflows
• Experience leading discovery discussions, building high-level and low-level designs (HLD/LLD), and managing large-scale migrations
• In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA
• Expertise in open-source system administration and authentication protocols like SAML, LDAP, and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler provides a Zero Trust Exchange cloud security platform that connects users, devices, and applications in any location. The company describes itself as pioneering security transformation in the AI era.