Sr. Data Center Operations (DCO) Engineer-Federal

The role

This person will deploy, maintain and scale physical server, network and cabling infrastructure in global production data centers. The role includes rack-and-stack work, troubleshooting hardware and network faults, and managing operational tickets and third-party Remote Hands technicians.

What you will do

• Execute physical rack-and-stack deployments, structured cabling and infrastructure lifecycle management across production data centers
• Triage, troubleshoot and remediate hardware and network faults, repairing or replacing failing components
• Manage and resolve operational ticket queues, driving scheduled corrective maintenance and break/fix activities
• Coordinate with engineering teams, system owners and third-party Remote Hands technicians to validate installations
• Maintain asset tracking documentation
• Support up to 50% domestic and international travel

Required qualifications

• Experience leveraging modern AI tools, automation or scripting to streamline data center operational workflows and diagnostics
• 5 or more years of experience in production data center environments
• Proven track record engaging and directing remote data center vendors
• U.S. citizenship required
• Deep technical understanding of server platforms, network hardware, optics, fiber plants and copper cabling
• Proficient with Linux/Unix command-line interfaces, BIOS configurations and out-of-band tools such as iLO, iDRAC and IPMI
• Ability to lift and carry up to 50 pounds repeatedly

Nice to have

• Experience applying AI-assisted engineering tools and workflows to system diagnostics, infrastructure automation, documentation or operational reliability
• Willingness and ability to travel domestically and internationally up to 50%

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• U.S. citizenship is required due to the nature of the assigned customers
• Up to 50% domestic and international travel is part of the role

About the company

Zscaler (NASDAQ: ZS) provides a Zero Trust Exchange cloud security platform that protects customers from cyberattacks and data loss. The platform runs across 200+ public data centers globally and thousands of private edge sites.