Manager, MDR & Threat Hunting

The role

Lead a team of customer-facing threat hunters and MDR specialists. Serve as the senior escalation point for customer security teams during intrusions and critical issues, and own recurring customer engagements.

What you will do

• Build, lead, and develop a high-performing team of customer-facing threat hunters and MDR specialists
• Own the full talent lifecycle: skill development, performance feedback, career ladders, and recruiting
• Serve as senior escalation point for customer security teams, including executives, during active intrusions and complex investigations
• Manage recurring tactical and strategic customer engagements, weekly through quarterly
• Define and challenge the quality bar for all MDR and Managed Threat Hunting customer deliverables

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• Understanding of threat actor TTPs aligned with the MITRE ATT&CK framework and detection/response opportunities for EDR and Web Proxies
• Proficiency in two or more EDR platforms, including writing detections and responding to EDR detections
• Proven track record of managing customer-facing deliverable teams and executive stakeholder communication
• Proficiency in detection and response using network and/or Web Proxy telemetry (Zscaler products or equivalent)

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Prior experience as a people leader at an MDR or security vendor
• Certifications such as GIAC GCIH, GCFA, GNFA, GDAT, OffSec Threat Hunter (OSTH / TH-200), eCTHP, CDETH or similar
• Experience creating technical reports, white papers, and presentations for conferences, boards, and executives

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler complies with applicable pay transparency rules
• Accommodations or adjustments are available in the recruiting process for candidates who are differently abled, have long-term or mental health conditions, sincerely held religious beliefs, are neurod

About the company

Zscaler is a security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The company is listed on NASDAQ under ZS.