Director, Product Management-Customer Growth & Value Realization

The role

You will lead cross-functional product initiatives that improve customer adoption, value realization and business performance. You will turn telemetry and health signals into product action and track KPIs after launch.

What you will do

• Drive customer adoption, value realization and long-term engagement across key segments and use cases using telemetry and health signals
• Lead cross-functional product initiatives from opportunity identification through execution, roadmap recommendation and post-launch KPI tracking
• Partner with Customer Success, Sales, Support, Operations and Finance to scale customer experience and expansion readiness
• Work with GTM and Channel/Partner teams so product insights are used across direct, partner-led and channel-assisted routes to market
• Establish product management discipline, including prioritization frameworks, operating cadences, business case modeling and senior-level alignment

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions
• 10+ years of experience leading product management, product strategy, product operations or business operations in enterprise SaaS or cloud technology
• Proven track record of defining product strategy, building business cases and translating insights into roadmap recommendations
• Deep knowledge of enterprise SaaS business models and metrics such as ARR, NRR, GRR, expansion and lifetime value
• Exceptional analytical capabilities using data and product telemetry to diagnose problems and drive executive alignment
• Outstanding communication and leadership skills, including influencing without authority across diverse teams

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience in cybersecurity, cloud security, networking, Zero Trust or other complex B2B enterprise technology
• Strong background in product-led growth, customer health analytics, lifecycle optimization and multi-channel GTM models
• Familiarity with Salesforce, Gainsight, Tableau, Snowflake, Amplitude or Pendo

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Base pay range is $199,500 — $285,000 USD, set by role and level and could be higher or lower based on skills, experience and education

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which protects customers from cyberattacks and data loss by securely connecting users, devices and applications. Its SASE-based platform runs across 200+ public data centers and thousands of private edge sites.