Senior Benefits Specialist

The role

You will run the day-to-day administration of EMEA benefit programs, from new hire enrollment to leaver processing. You will handle complex leave and insurance claim cases and act as the senior escalation point for employee benefit questions.

What you will do

• Lead end-to-end administration for new hire enrollments, leaver processing and off-cycle qualifying life events
• Own the monthly benefits-to-payroll data bridge
• Manage submission and tracking of disability and sick leave insurance claims
• Run quarterly headcount audits for data integrity with all benefit providers
• Resolve complex employee inquiries within defined SLAs
• Educate staff on the most beneficial support options
• Document process solutions in SOPs
• Manage end-to-end invoice reconciliation for all vendor billing

Required qualifications

• Demonstrated ability to use AI technologies and digital workflows to drive operational efficiency
• Bachelor's degree in HR, Business or a related field, or equivalent practical experience
• 8+ years of HR benefits administration experience, with an emphasis on benefits operations
• Project management experience in an HR or people operations environment
• Technical proficiency in HRIS (Workday preferred), payroll systems and benefit vendor portals
• Advanced Excel skills for data auditing, payroll reporting and invoice reconciliation

Nice to have

• Experience with generative AI tools and process automation platforms to optimize employee service delivery
• Direct experience in a global, public SaaS or high-growth technology organization
• Ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler offers accommodations in recruiting for candidates who are differently abled, have long term or mental health conditions, sincerely held religious beliefs, are neurodivergent or need pregnancy

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which protects customers from cyberattacks and data loss by securely connecting users, devices and applications. Its SASE-based platform is distributed across 200+ public data centers globally.