Zscaler

Customer Support Associate I

Bangalore, IND; Bangalore, IND; Mohali, IND. Posted 8 days ago

The role

You will help customers activate products, features and services for a global customer base. You will review and categorize URLs and route customer inquiries to specialized teams. You will also share updates on data center migrations and technical infrastructure changes.

What you will do

  • Execute tasks to activate products, features and services for a global customer base
  • Review and analyze URLs to determine their purpose or content and assign them to the right category
  • Manage inbound customer inquiries professionally and route them efficiently to specialized internal teams
  • Partner cross-functionally to deliver complex services and technical features successfully
  • Own customer-facing communication for critical projects, including data center migration and infrastructure change updates

Required qualifications

  • Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies into workflows
  • At least 2 years of dedicated experience in a customer service or support environment
  • Foundational understanding of networking concepts, including the OSI model
  • Demonstrated expertise in customer interaction, project management and disciplined time management
  • Proven ability to rapidly learn and apply new organizational processes, policies and service knowledge

Nice to have

  • Good understanding of TCP/IP protocols and general networking architecture
  • Proven ability to use AI technologies and workflows to drive measurable operational efficiency
  • CCNA certification or equivalent technical validation
  • Direct experience managing high-touch customer engagements or communicating technical migration details

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

About the company

Zscaler (NASDAQ: ZS) provides a Zero Trust Exchange cloud security platform that protects customers from cyberattacks and data loss. The company describes its platform as the world's largest in-line cloud security platform.