Technical Success Manager-AMS

The role

You will help customers reach their goals with Zscaler solutions. You will build relationships with stakeholders, run reviews, anticipate challenges and work with Sales, Support and Product to deliver a seamless customer experience.

What you will do

• Understand customer goals, challenges and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews and identify growth opportunities
• Anticipate challenges, provide proactive recommendations and mitigate risks
• Understand all Zscaler products and services and contribute to best practices in internal and customer-facing Knowledge Bases
• Collaborate with Sales, Support and Product to deliver a seamless customer experience

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions within your functional domain
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience with product feature implementations and best-practice adoption
• Experience troubleshooting network issues with tools such as Ping, Traceroute and MTR on Linux, Unix or FreeBSD
• Solid comprehension of core networking protocols including HTTP, SMTP, FTP and DNS

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience with AI-powered customer success platforms or AIOps tools to analyze support sentiment, automate risk detection and deliver predictive recommendations
• Experience running discovery discussions, creating high- and low-level designs and managing large-scale enterprise deployments or migrations for SASE, SSE and ZTNA
• In-depth understanding of enterprise infrastructure, open-source system administration and authentication protocols such as SAML, LDAP and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler provides a Zero Trust Exchange platform that securely connects users, devices and applications in any location. It describes its platform as the world's largest in-line cloud security platform.