Technical Success Manager

The role

You will guide customers through their Zero Trust journey as their central post-sales contact. You will help them adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

• Build and nurture relationships with key customer stakeholders and operational service owners
• Offer technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions
• Provide technical expertise to manage escalations and coordinate resolutions with internal and external teams
• Identify adoption insights and develop risk mitigation plans to protect assigned customer accounts
• Help create training and best practice guides to improve the Customer Success team's capabilities

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• 5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures,
• Strong communication and presentation skills in Japanese and English
• Strong technical acumen to align business challenges to the Zscaler portfolio
• Ability to analyze customer data to gain insights and develop tailored adoption strategies and risk mitigation plans

Nice to have

• Experience leveraging AI-powered analytics or machine learning tools to evaluate customer adoption metrics and address account health risks
• Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) with troubleshooting and escalation management experience
• Industry certifications such as CISSP, CCNP, CCIE, or Network+

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Applicants are considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, genetic information, disability status, protected veteran status, or

About the company

Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. The company describes its SASE-based platform as the world's largest in-line cloud security platform.