Zscaler

Technical Success Manager

Tokyo, JPN. Posted 15 days ago

The role

You will guide customers through their Zero Trust journey as their central post-sales contact. You will help them adopt and get the most from Zscaler's solutions to meet their digital transformation goals.

What you will do

  • Build and nurture relationships with key customer stakeholders and operational service owners
  • Offer technical guidance, product insights, and best practices for integrating and expanding Zscaler solutions
  • Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams
  • Identify adoption insights and develop risk mitigation plans to protect assigned customer accounts
  • Create and share training and best practice guides to strengthen the Customer Success team

Required qualifications

  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
  • 5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures,
  • Strong communication and presentation skills in Japanese and English
  • Strong technical acumen to align business challenges to the Zscaler portfolio
  • Ability to analyze customer data to gain insights and develop tailored adoption strategies and risk mitigation plans

Nice to have

  • Experience leveraging AI-powered analytics or machine learning tools to evaluate customer adoption metrics and address account health risks
  • Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) with experience in troubleshooting and escalation management
  • Industry certifications such as CISSP, CCNP, CCIE, or Network+

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

About the company

Zscaler is a security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The platform is a SASE-based, in-line cloud security service distributed across 200+ public data centers globally.