Senior Business Systems Analyst - Salesforce (Marketing IT)

The role

You will bridge marketing strategy and enterprise technology by architecting and scaling AI-enabled solutions for Marketing IT. You will design technical roadmaps, specifications and integrations across demand generation, sales development and revenue systems, and track adoption and ROI.

What you will do

• Partner with the Director, Marketing Information Technology and cross-functional leaders to turn business goals into technical roadmaps
• Scale AI-enabled workflows across demand generation and Sales Development Representative operations
• Design technical specifications to capture and activate signals across demand generation, churn, renewals and opportunities
• Analyze cross-system data using advanced SQL accelerated by generative AI tools
• Manage end-to-end execution of cross-departmental initiatives, tracking user adoption, system ROI and data compliance

Required qualifications

• 5+ years as a Business Systems Analyst or Technical Product Manager supporting Marketing IT, SDR Operations or Revenue Operations
• Deep expertise in lead management architecture in Salesforce, including leads, contacts, campaigns and funnel progression
• Hands-on ability to troubleshoot, debug and design integrations across CRM, marketing automation and enterprise data platforms
• Advanced SQL skills for extracting, modeling and analyzing multi-source datasets on cloud data stacks
• Demonstrated proficiency using AI tools to accelerate BRD generation, user story mapping and business analysis
• Proven track record leading complex cross-departmental technology initiatives from discovery through delivery

Nice to have

• Experience applying generative AI to demand generation and building automated signal-detection engines
• Familiarity with data governance, privacy compliance (GDPR, CCPA) and ethical AI deployment
• Active Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud Consultant) or accredited AI/ML certifications

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler complies with pay transparency rules and offers accommodations in its recruiting process on request

About the company

Zscaler provides a Zero Trust Exchange cloud security platform that connects users, devices and applications in any location. The company describes itself as building an AI-native enterprise (NASDAQ: ZS).