Senior Technical Success Manager

The role

You will be the main post-sales technical contact for customers, guiding them through their Zero Trust journey. You will build stakeholder relationships, give technical guidance, and help customers adopt and get value from Zscaler solutions.

What you will do

• Build and nurture relationships with key customer stakeholders and operational service owners across a complex portfolio of accounts.
• Offer expert technical guidance, proactive recommendations, and Technical Governance to integrate and operationalize Zscaler solutions.
• Drive adoption by finding actionable insights, anticipating technical hurdles, and building risk mitigation plans.
• Manage complex escalations, working with Sales, Support, and Product teams to coordinate resolutions.
• Master Zscaler products and create intellectual capital such as best practice guides, playbooks, and videos.

Required qualifications

• 8+ years of experience in customer-facing technical roles.
• 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering in the Cloud, Web Security, Networking, or Infrastructure domains.
• Strong technical acumen to align customer business challenges to the Zscaler portfolio.
• Proven ability to analyze customer data for insights and tailored adoption strategies and risk mitigation plans.
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
• Solid understanding of networking protocols such as HTTP, DNS, SSL, and technologies such as DLP, Sandbox, SDWAN, CASB.
• Ability to troubleshoot network issues using tools like Ping, Traceroute, and MTR.

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Experience with AI-powered operational analytics or predictive health-scoring dashboards.
• In-depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE, ZTNA, AI Security.
• Understanding of industry-specific workflows and relevant certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud).

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Applicants must adhere to applicable laws, regulations, and Zscaler security and privacy policies.

About the company

Zscaler provides the Zero Trust Exchange platform, which securely connects users, devices, and applications in any location. It describes itself as the world's largest in-line cloud security platform.