Manager AI Enablement & Organizational Change

The role

You will lead change management for high-visibility AI initiatives at Zscaler. You will drive AI adoption across enterprise functions, design training and upskilling programs, and act as an advisor to program managers, business stakeholders, and leadership.

What you will do

• Lead end-to-end change management strategies for high-visibility AI initiatives, including impact assessments, stakeholder mapping, communication, training and post-go-live support
• Partner with functional leaders and AI Champions to design adoption pathways for generative AI tools, custom agents and automated workflows
• Identify, sequence and manage change impacts to prevent stakeholder fatigue
• Co-create learning curricula, train-the-trainer frameworks and self-service job aids
• Build employee-facing communication plans across digital platforms
• Set up feedback loops, pulse surveys and qualitative KPIs to measure training effectiveness and diagnose resistance

Required qualifications

• Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies into workflows
• 6+ years of experience in organizational change management, digital transformation, technology enablement or related fields
• 3+ years leading change on large-scale, cross-functional programs
• Proven track record of designing and deploying change management methodologies, toolkits and communication plans
• Deep experience developing and facilitating global sales or technical training curricula, using functional change champions
• Outstanding relationship-building skills and experience advising senior leaders across matrixed teams

Nice to have

• Track record of driving AI adoption and enablement using custom AI agents, workflow automation and enterprise AI platforms
• Change management certification (e.g., Prosci, CCMP) or equivalent practical methodology experience
• Direct experience supporting change, training or enablement in Go-To-Market or Software Engineering divisions

Benefits

• Various health plans
• Vacation and sick time plans
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Reports to the Senior Manager, AI Enablement & Organizational Change

About the company

Zscaler provides a Zero Trust Exchange cloud security platform that protects customers from cyberattacks and data loss. It describes itself as building an AI-native enterprise where human potential is amplified by machine intelligence.