Manager, Site Reliability Engineer (Production Engineering)

The role

You will lead a team of Production Engineers responsible for the reliability, scalability, and operational excellence of a global platform. You will drive an automation-first, reliability-focused engineering culture and help reduce Mean Time to Mitigate (MTTM).

What you will do

• Lead and grow a team of Production Engineers responsible for reliability, availability, and scalability of large-scale production services
• Drive an automation-first culture to eliminate manual toil and build resilient, self-healing tools and systems
• Implement and mature observability: monitoring, alerting, SLIs/SLOs, and error budgets
• Lead high-severity incident response, strengthen response playbooks, and drive deep post-incident reviews
• Partner with Engineering and cross-functional teams on operability reviews and influence architecture and service design for scale, resilience, and maintainability

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
• 8+ years of experience managing reliability, scalability, and availability for large-scale production services
• 4+ years of people management experience leading engineering, SRE, or Production Engineering teams
• Strong technical background in production engineering, infrastructure, or site reliability
• Proficiency in programming using Python, Go, or similar
• Strong foundation in networking protocols, Linux systems, and distributed architecture
• Experience leading high-stakes incident management in a 24/7 on-call environment and using structured operational practices to drive service maturity

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience driving reliability programs involving capacity engineering, disaster recovery, chaos engineering, and resilience testing
• Deep technical understanding of networking protocols, global routing, traffic tunneling, DNS at scale, and proxy architectures
• Demonstrated success scaling high-performing engineering teams

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the company

Zscaler is a security company whose Zero Trust Exchange platform protects customers from cyberattacks and data loss. The platform runs across 200+ public data centers globally and thousands of private edge sites.