Zscaler

Staff Production Engineer

San Jose, California, USA. Posted 8 days ago

The role

You will provide technical vision and hands-on execution to drive an automation-first culture. You will design scalable infrastructure and improve observability to reduce Mean Time to Mitigate for a global platform.

What you will do

  • Design and implement highly available, scalable infrastructure across AWS, Azure, GCP, and bare-metal environments
  • Drive an automation-first culture by writing code in Python or Go to eliminate manual toil and build self-healing systems
  • Implement and maintain observability using Prometheus, Grafana, and OpenTelemetry
  • Define SLIs/SLOs and establish error budgets
  • Act as a lead Incident Commander for TDO on-call
  • Develop response playbooks and conduct deep-dive post-incident analyses
  • Partner with Engineering and partner teams to conduct operability reviews

Required qualifications

  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
  • 8+ years of experience managing reliability, scalability, and availability for large-scale production services
  • Deep expertise in programming such as Python, Go, or C/C++
  • Strong background in networking protocols, Linux/FreeBSD systems, and distributed architecture
  • Experience in high-stakes incident management
  • Participation in a 24/7 on-call rotation
  • Proficiency in leveraging ITIL frameworks and incident data to drive service maturity

Nice to have

  • Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
  • Experience implementing AI-driven AIOps tools, machine learning models for anomaly detection, or predictive capacity planning
  • Extensive experience with public cloud (AWS, Azure, GCP)
  • Infrastructure-as-Code (Ansible, Terraform)
  • Chaos engineering or disaster recovery planning at scale
  • Expertise in global routing (BGP), traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

About the company

Zscaler accelerates digital transformation through its Zero Trust Exchange platform. The company protects customers from cyberattacks and data loss by connecting users, devices, and applications securely.