Zscaler

Staff Production Engineer

San Jose, California, USA. Posted 8 days ago

The role

Design and build highly available, scalable infrastructure across AWS, Azure, GCP and bare-metal environments. Write Python or Go code to remove manual work and build self-healing systems, and act as lead Incident Commander on the TDO on-call rotation.

What you will do

  • Design and implement highly available, scalable infrastructure across AWS, Azure, GCP and bare-metal environments
  • Drive an automation-first culture by writing Python or Go code to eliminate manual toil and build self-healing systems
  • Implement and maintain observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs and establish error budgets
  • Act as lead Incident Commander (TDO on-call), develop response playbooks and conduct deep-dive post-incident analyses
  • Partner with Engineering and partner teams to conduct operability reviews

Required qualifications

  • Foundational understanding of AI/ML technologies and experience leveraging, securing or positioning AI-driven solutions within your functional domain
  • 8+ years of experience managing reliability, scalability and availability for large-scale production services
  • Deep expertise in programming, e.g., Python, Go, or C/C++
  • Strong background in networking protocols, Linux/FreeBSD systems and distributed architecture
  • Experience in high-stakes incident management and participation in a 24/7 on-call rotation
  • Proficiency in ITIL frameworks and incident data to drive service maturity through problem management and technical operability reviews

Nice to have

  • Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
  • Experience with AIOps tools, machine learning models for anomaly detection, or predictive capacity planning
  • Extensive experience with public cloud (AWS, Azure, GCP), Infrastructure-as-Code (Ansible, Terraform), and chaos engineering or disaster recovery planning at scale
  • Expertise in global routing (BGP), traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale and OS networking stack internals

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Before you apply

  • Pay transparency: the posted range covers all US locations and may be higher or lower based on skills, experience and education

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange cloud security platform, protecting customers from cyberattacks and data loss. The platform runs across 200+ public data centers globally and is described as the world's largest in-line cloud security platform.