Zscaler

Sr. Production Engineer

San Jose, California, USA. Posted 8 days ago

The role

This person will design and run highly available, scalable infrastructure across AWS, Azure, GCP and bare-metal environments. They will automate manual work, lead incident response on a 24/7 on-call rotation, and define observability standards for a global security platform.

What you will do

  • Design and implement highly available, scalable infrastructure across AWS, Azure, GCP and bare-metal environments
  • Write Python or Go code to eliminate manual toil and build self-healing systems
  • Implement and maintain observability with Prometheus, Grafana and OpenTelemetry
  • Define SLIs/SLOs and establish error budgets
  • Act as lead Incident Commander (TDO on-call), develop response playbooks and conduct post-incident analyses
  • Partner with Engineering and partner teams to conduct operability reviews

Required qualifications

  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
  • 4 years of experience managing reliability, scalability and availability for large-scale production services
  • Deep expertise in programming, such as Python, Go, or C/C++
  • Strong background in networking protocols, Linux/FreeBSD systems and distributed architecture
  • Experience in high-stakes incident management and participation in a 24/7 on-call rotation
  • Proficiency with ITIL frameworks and incident data to drive service maturity through problem management and operability reviews

Nice to have

  • Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
  • Experience with AIOps tools, machine learning models for anomaly detection, or predictive capacity planning
  • Extensive experience with public cloud (AWS, Azure, GCP), Infrastructure-as-Code (Ansible, Terraform), and chaos engineering or disaster recovery planning at scale
  • Expertise in global routing (BGP), traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Before you apply

  • Zscaler is committed to providing reasonable accommodations in its recruiting processes

About the company

Zscaler provides a Zero Trust Exchange cloud security platform that connects users, devices and applications in any location. The company describes it as the world's largest in-line cloud security platform, with 200+ public data centers globally.