Sr. Staff Software Development Engineer

The role

This role is a Sr. Staff Reliability Engineer position that bridges software design engineering and test engineering. The person will build tools and frameworks that automatically verify product quality at scale.

What you will do

• Perform deep troubleshooting across OS, networking, and distributed systems, including performance analysis, packet captures, and core dumps where applicable
• Codify learnings into standardized diagnostic playbooks, automation, tests, and product instrumentation improvements for the Zero Trust Branch platform
• Develop AI-based solutions and supportability tools focused on detecting issues internally and reducing triage time
• Design, develop, and deploy wide-reaching tools and frameworks that automatically verify product quality at scale

Required qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 5+ years of experience in software development, software sustenance engineering, or customer escalation engineering teams
• Proficient in programming languages and OS: Python, Go, Linux
• Hands-on experience in network security products with good technical knowledge of routing, switching, DHCP, DNS, and networking security
• Strong interest in troubleshooting and problem solving for complex customer issues

Nice to have

• Experience implementing AIOps, AI-driven predictive scaling, or automated anomaly detection to optimize cloud infrastructure performance and reliability
• Experience in the culture of customer/cloud reliability engineering in comparable technology environments
• Experience with Agentic AI based workflows and LLM frameworks

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Applicants must adhere to applicable laws, regulations, and Zscaler security and privacy policies

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which protects customers from cyberattacks and data loss by securely connecting users, devices, and applications. Its SASE-based platform spans 200+ public data centers globally and thousands of private edge sites.