Staff Technical Enablement Consultant

The role

You will act as the technical bridge between product architecture, instructional design and field readiness. You will build lab environments that copy real customer setups, and turn that work into training assets and technical coaching.

What you will do

• Triage and prioritize enablement requests from cross-functional teams into a backlog with clear learning outcomes
• Build and maintain lab sandbox topologies that replicate complex customer deployments and edge-case issues
• Create and maintain enablement assets such as student guides, topology diagrams, verification rubrics, scenario drills and troubleshooting runbooks
• Produce structured technical source content for AI-assisted content generation and run quality assurance for technical accuracy
• Deliver enablement sessions such as topic bootcamps, weekly office hours and architecture whiteboard deep dives

Required qualifications

• Demonstrated curiosity and hands-on use of AI tools
• 5+ years of experience in system/network engineering, cloud architecture or technical operations
• Hands-on experience replicating complex topologies in virtual sandbox or lab environments
• Experience designing technical enablement assets such as labs, student guides, verification rubrics and runbooks
• Strong foundation in enterprise networking and security concepts, and ability to explain end-to-end flows
• Cross-functional partnering skills with PS, TSMs, Support, Enablement and Lab Infra/DevOps
• Strong written and live communication and facilitation skills

Nice to have

• Experience building or operating lab infrastructure and automation with Lab Infra/DevOps
• Experience with AI-assisted curriculum workflows and governance against content drift
• Track record keeping content current in fast-release SaaS environments, and/or relevant industry certifications

Benefits

• Various health plans
• Vacation and sick time plans
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Before you apply

• Zscaler notes it provides accommodations in its recruiting process for candidates who are differently abled, have long term or mental health conditions, sincerely held religious beliefs, or are neurod

About the company

Zscaler (NASDAQ: ZS) provides the Zero Trust Exchange platform, which securely connects users, devices and applications in any location. The company describes it as the world's largest in-line cloud security platform.